Ken Bator – Set Your Service Standards!
Quick-Show Notes:
In this episode JP and Ken Discuss:
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The importance of having a positive culture
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Be Authentic to yourself, and the business
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Do not lie about what culture you have, your consumers will find out and it could cost you
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Mission, Vision, and Service Standards
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Why Service Standards are so important
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Why you should have your staff INVOLVED.
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If your staff feels like they are making a difference, pioneering something, they will promote, attract people, and put all their efforts in.
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Make your employees feel like a Team Member
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The Brand Personality imitates that of the CEO / Owner
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Recognize your strengths and weaknesses
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Even once the culture and strategy is in place, you have to maintain it.
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Have a solid foundation
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Be reflective of current times, always. Stay up to date!!
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Having good Service Standards allow you to sell your business for more; it brings value.
Key Takeaways:
- Having good Service Standards allow you to SELL your business for more! it brings immense value!
- Set your SERVICE STANDARDS!
- Brand, Culture, and Strategy Branding and Marketing are not the same
- Be aware of who YOU are, and that is what the culture will mirror
- Do not lie about the experience you are able to provide the consumer
- Positive Culture