Jill Raff – French Fries and Customer Service

In this episode, JP and Jill Raff discuss:

• Aiming to retain key customers
• Why McDonald’s is so successful
• How learning from the McDonald’s model can help you in your own business
• Why every customer should be treated like a celebrity
• How to make every encounter a win-win for all parties involved.
• Co-Create with your employees
• Put people first to thrive as a a business
• Just because you think your message is clear doesn’t mean your consumers understand
• Allow yourself to be a resource for others.