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Ken Bator – Set Your Service Standards!

Quick-Show Notes:

In this episode JP and Ken Discuss:

  • The importance of having a positive culture

  • Be Authentic to yourself, and the business

  • Do not lie about what culture you have, your consumers will find out and it could cost you

  • Mission, Vision, and Service Standards

  • Why Service Standards are so important

  • Why you should have your staff INVOLVED.

  • If your staff feels like they are making a difference, pioneering something, they will promote, attract people, and put all their efforts in. 

  • Make your employees feel like a Team Member

  • The Brand Personality imitates that of the CEO / Owner

  • Recognize your strengths and weaknesses

  • Even once the culture and strategy is in place, you have to maintain it.

  • Have a solid foundation

  • Be reflective of current times, always. Stay up to date!!

  • Having good Service Standards allow you to sell your business for more; it brings value.

Key Takeaways:

  • Having good Service Standards allow you to SELL your business for more! it brings immense value!
  • Set your SERVICE STANDARDS!
  • Brand, Culture, and Strategy Branding and Marketing are not the same
  • Be aware of who YOU are, and that is what the culture will mirror
  • Do not lie about the experience you are able to provide the consumer
  • Positive Culture

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Email: jpmcavoy@conductlaw.com
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